Last updated: 14 November 2026
These Terms of Service ("Terms") govern your use of the VinWin app and website (the "Platform"), operated by [Company legal name], [registered address], India ("VinWin", "we", "us"). By creating an account or using the Platform you agree to these Terms, our Privacy Policy, our Refund & Cancellation Policy and the rules shown on each tournament page. If you do not agree, do not use the Platform.
1. Who can use VinWin
- You must be at least 18 years old and legally able to enter a binding contract under Indian law.
- You may hold only one VinWin account. Multiple accounts, shared accounts or accounts created for someone else are not allowed.
- You must use your own Free Fire / Free Fire MAX account. The Free Fire name and UID on your profile must belong to you.
- You are responsible for following the laws that apply where you live. Do not use the Platform where doing so is not allowed.
2. What VinWin does
- VinWin organises skill-based Free Fire custom-room tournaments (Solo, Duo and Squad). Results depend on player skill and performance.
- VinWin is an independent tournament organiser. We are not affiliated with, endorsed by or sponsored by Garena or Free Fire. All game names and trademarks belong to their owners.
- Matches are played inside the game. We publish the Room ID and password on the tournament page before the match starts. It is your responsibility to join the room on time.
3. Your account
- Keep your login details private. Anything done through your account is treated as done by you.
- Keep your profile accurate: name, WhatsApp number, Free Fire name and UID, and teammate details for Duo/Squad. Wrong details may mean you are not admitted to the room or cannot receive a prize.
- Tell us immediately at [support email] if you think your account has been misused.
4. Vin Points and Win Coins
- Vin Points (VP) are bought with money (₹1 = 1 VP) and are used to pay tournament entry fees. Vin Points cannot be redeemed, withdrawn or transferred.
- Win Coins (WC) are earned from tournament prizes (for example per-kill rewards and placement prizes). Win Coins can be used for entry fees or redeemed for the rewards listed on the Redeem page, subject to the daily redeem limit.
- When you join a match, the entry fee is taken from your Vin Points first and then from your Win Coins.
- Points and coins have no value outside the Platform, are not a bank deposit or wallet balance under any law, and do not earn interest.
- We may correct any balance that was credited by mistake, through a technical error or through a breach of these Terms.
5. Buying Vin Points
- You pay to the UPI ID / QR code shown in the app, then submit the amount and a screenshot of the payment.
- Our team checks each payment against our records before adding points. This is usually quick but can take longer at busy times.
- Submitting a fake, edited or reused screenshot, or a payment you did not make, is fraud. The request will be rejected, your account may be banned, and we may report it to the authorities.
- Only pay to the UPI ID shown inside the app. We never ask you to pay a person over WhatsApp or a phone call.
6. Joining and playing tournaments
- Each tournament page shows the entry fee, prize pool, per-kill reward, placement prizes, date, time, slots and rules. Read them before you apply.
- A slot is confirmed only when the app shows "You are registered" with your slot number.
- The Room ID and password are for registered players only. Sharing them with anyone else is not allowed. Unregistered players found in the room will be kicked.
- Join the room with the exact Free Fire name and UID saved for your registration. If you join late, from a different account, or not at all, you will not get a refund.
7. Fair play and device checks
- The rules on each tournament page apply in addition to these Terms (for example: gun attributes off, no vehicles, no teaming, no double vector, revival off).
- Hacks, cheats, mods, emulators where not allowed, macros, glitch abuse, teaming with opponents, playing on someone else's account, and any tampering with game files are strictly banned.
- We may ask any player for a device check. If suspicious third-party apps (such as MT Manager, MT2 and similar), modified game files or tampering with original Free Fire files are found, the player will be disqualified, permanently banned from our tournaments and will forfeit all prizes for that match.
- Abusive, threatening, racist or sexual behaviour towards players or staff, in game or on our support channels, may lead to suspension or a ban.
8. Results and prizes
- The tournament host records kills and placements from the in-game results screen. Prizes are credited as Win Coins after results are confirmed.
- If you think a result is wrong, contact support within 24 hours of the match with screenshots or a recording. After that, results are final.
- Disqualified players receive no prize for that match. We may withhold or reverse prizes while a fair-play review is ongoing.
9. Redeeming Win Coins
- Rewards (for example Play Store gift codes or UPI cash) are listed on the Redeem page with their cost in Win Coins. Rewards are delivered manually by our team.
- For UPI cash rewards you must save a valid UPI ID in your own name. We are not responsible for payouts sent to a wrong UPI ID you entered.
- We may ask for identity verification before delivering a reward, and may refuse or reverse a redemption linked to fraud, multiple accounts or a breach of these Terms. A rejected redemption returns the Win Coins to your balance.
- Applicable taxes, if any, are your responsibility unless the law requires us to deduct them.
10. Cancellations and refunds
Tournament cancellations, kicks and refunds are covered by our Refund & Cancellation Policy, which is part of these Terms.
11. Suspension and termination
- We may suspend or close an account that breaks these Terms, endangers other players or the Platform, or is linked to fraud. Where the law allows, balances on a banned account may be forfeited.
- You can stop using VinWin at any time and ask us to close your account through support.
12. Availability and changes
- We work to keep the Platform running but do not promise it will always be available or error-free. Game servers, networks and third-party services are outside our control.
- We may change tournament formats, rewards, fees, limits or these Terms. If we make important changes we will tell you in the app. Continuing to use the Platform means you accept the updated Terms.
13. Limitation of liability
- The Platform is provided "as is". To the extent the law allows, VinWin is not liable for indirect or consequential losses, lost profits, or losses caused by your device, internet connection, the game, or events outside our reasonable control.
- Our total liability to you for any claim is limited to the amount you paid us in the 30 days before the event that caused the claim.
14. Intellectual property
The VinWin name, logo, design and content belong to VinWin or its licensors. You may not copy, scrape, resell or reverse-engineer the Platform.
15. Governing law and disputes
These Terms are governed by the laws of India. Before going to court, please contact our Grievance Officer so we can try to resolve the issue. Courts at [city], India will have exclusive jurisdiction.
16. Contact and grievances
- Support: [support email] · WhatsApp: [support number]
- Grievance Officer: [name], [email], [address]. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.
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